At Sundae Jewels, we want you to be completely satisfied with your purchase. While we do not accept returns, we are more than happy to exchange your item if unworn and in original packaging. Exchanges will only be accepted within 14 days of delivery date. 

To initiate an exchange, please contact us at info@shopsundaejewels.com with your order number and the reason for your exchange. The customer is required to cover the shipping costs of the exchanged item(s). Once we receive your package, we will process your exchange as soon as possible. However, please allow up to 10 business days for your exchange to be processed. Thank you!