PRODUCTION & PROCESSING TIME

At Sundae Jewels, every piece is crafted by hand. Therefore, please allow up to 14 business days for your piece to be processed and produced. Please note that production time may increase during new product launches/collection releases. 

SHIPPING POLICY

Once your order is ready, we will ship it to you via USPS. As of now, we only ship within the US but hope to expand our shipping options as our business continues to grow.

TRACKING YOUR ORDER

After your order has been shipped, we will provide you with a tracking number that you can use to monitor the status of your shipment. Please allow up to 24 hours for the tracking information to be updated by the carrier.

LOST OR DAMAGED PACKAGES

If your package is lost or damaged during transit, please get in touch with us right away at info@shopsundaejewels.com, and we will do our best to assist you. However, please be aware that we are not liable for packages lost due to carrier errors or mishandling.